True/False
There are currently not any organizations that offer or include soft skills training for service desk professionals as those skills are too subjective to measure. The only certifications available are technical certification programs, such as those offered by Novell or Cisco.
Correct Answer:
Verified
Correct Answer:
Verified
Q40: Soft skills are the skills people need
Q41: Companies typically have either level one analysts
Q42: A typical senior service desk manager _.<br>A)actively
Q43: Being able to handle multiple problems at
Q44: McAfee Security and Symantec are both anti-virus
Q46: When service desk analysts are working with
Q47: When hiring dispatchers, which skill is least
Q48: In an organization with level one specialists,
Q49: Skills people need to use and support
Q50: Working on a team makes an individual