Multiple Choice
A typical senior service desk manager ____.
A) actively promotes the value of the service desk to upper management and the entire company
B) monitors day to day performance of SLAs and reports any breeches or near misses
C) works with other managers to ensure that technologies are meeting the company's needs
D) generates the daily reports that are given to customers and upper management
Correct Answer:
Verified
Correct Answer:
Verified
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