Which Is True About Level One Analysts

Multiple Choice

Which is true about level one analysts?

A) If they cannot resolve an incident, they typically transfer ownership to the appropriate level two group along with all the available information.
B) They should have excellent customer service skills, but they do not need good analytical and technical skills.
C) They typically solve complex incidents and handle service requests that require a high level of skill or authority.
D) People who enjoy problem solving and helping other solve problems will find this role rewarding and challenging.