Which Is True About Knowledge and Information-Retrieval

Multiple Choice

Which is true about knowledge and information-retrieval?

A) Good analysts try to store all the information they need in their heads, so they can quickly retrieve it when necessary.
B) Retrieving information and acquiring knowledge are basically the same thing, and both are easy to accomplish on a good service desk.
C) Getting ahead in the support industry requires both the ability to retrieve information and the ability to acquire knowledge.
D) Both are activities performed as part of the problem management process and not by the service desk as part of the incident management process.