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    A Guide to Service Desk Concepts
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    Exam 4: The Process Component: Service Desk Processes and Procedures
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    Typically, the Most Efficient and Effective Approach to Managing Incidents
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Typically, the Most Efficient and Effective Approach to Managing Incidents

Question 57

Question 57

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Typically, the most efficient and effective approach to managing incidents is the first-come, first-served approach.

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