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  3. Study Set
    A Guide to Service Desk Concepts
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    Exam 4: The Process Component: Service Desk Processes and Procedures
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    Resetting Passwords, Installing Pre-Approved Software, and Providing Access to an IT
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Resetting Passwords, Installing Pre-Approved Software, and Providing Access to an IT

Question 62

Question 62

Multiple Choice

Resetting passwords, installing pre-approved software, and providing access to an IT service are examples of ____.


A) service requests
B) inquiries
C) change requests
D) incidents

Correct Answer:

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