True/False
An extremely important part of incident management is notification. Specifically, notification refers to notifying management and other service desk analysts about the status of outstanding incidents.
Correct Answer:
Verified
Correct Answer:
Verified
Q36: Typically, the service desk retains ownership of
Q37: Which is true about level one service
Q38: Completion<br>-The objective of the _ process is
Q39: Incident management maintains the known error database,
Q40: Which technique to diagnose problems involves producing
Q42: Companies typically pick one standard or framework
Q43: Which is correct about the service asset
Q44: Which is true?<br>A)Target resolution time is the
Q45: Completion<br>-The _ ITIL book provides guidance on
Q46: One of the reasons that knowledge management