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    A Guide to Service Desk Concepts
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    Exam 4: The Process Component: Service Desk Processes and Procedures
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    Which Technique to Diagnose Problems Involves Producing a Fishbone or Ishikawa
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Which Technique to Diagnose Problems Involves Producing a Fishbone or Ishikawa

Question 40

Question 40

Multiple Choice

Which technique to diagnose problems involves producing a fishbone or Ishikawa diagram?


A) Cause and effect analysis
B) Pareto analysis
C) Brainstorming
D) Kepner-Tregoe problem analysis

Correct Answer:

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