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    A Guide to Service Desk Concepts
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    Exam 4: The Process Component: Service Desk Processes and Procedures
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    ____ Is a Disciplined, Data-Driven Approach for Eliminating Defects in Any
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____ Is a Disciplined, Data-Driven Approach for Eliminating Defects in Any

Question 49

Question 49

Multiple Choice

____ is a disciplined, data-driven approach for eliminating defects in any process.


A) ISO 9000
B) Six Sigma
C) ITIL
D) TQM

Correct Answer:

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