Multiple Choice
The objective of ____ is to minimize the impact of incidents, eliminate recurring incidents, and prevent problems and their resulting incidents from occurring.
A) incident management
B) problem management
C) outage management
D) service management
Correct Answer:
Verified
Correct Answer:
Verified
Q43: Which is correct about the service asset
Q44: Which is true?<br>A)Target resolution time is the
Q45: Completion<br>-The _ ITIL book provides guidance on
Q46: One of the reasons that knowledge management
Q47: Even though customers' needs are constantly changing,
Q49: _ is a disciplined, data-driven approach for
Q50: Because today's workers have a better understanding
Q51: The concept of processes and procedures used
Q52: Service contracts help ensure that both the
Q53: Target escalation time is a time constraint