Which Is a Technique That Service Desks Can Use to Ensure

Multiple Choice

Which is a technique that service desks can use to ensure that e-mail communications are handled efficiently and effectively?

A) Provide analysts with e-mail etiquette training and guidance.
B) Ensure that all customers are using the same e-mail package.
C) Integrate e-mail packages and telephone systems.
D) Use e-mail routing systems.