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    A Guide to Service Desk Concepts
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    Exam 6: The Information Component: Service Desk Performance Measures
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    In Most Companies, the Status of an Incident Is Set
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In Most Companies, the Status of an Incident Is Set

Question 50

Question 50

Multiple Choice

In most companies, the status of an incident is set to ____ when a level one or two analyst delivers a solution.


A) resolved
B) closed
C) pending
D) done

Correct Answer:

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