Multiple Choice
In most companies, the status of an incident is set to ____ when a level one or two analyst delivers a solution.
A) resolved
B) closed
C) pending
D) done
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q45: Cost per contact typically _ when contacts
Q46: Since benchmarking services are relatively cheap, it
Q47: Since most service desks benefit from capturing
Q48: Completion<br>-_ data include the fields required to
Q49: Service desks that recognize information as a
Q51: Completion<br>-_ service desks are often so understaffed
Q52: _ is the average number of minutes
Q53: One of the advantages of assigning an
Q54: Completion<br>-Resolve 80 percent of reported incidents at
Q55: How completely and accurately services are delivered