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    A Guide to Service Desk Concepts
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    Exam 6: The Information Component: Service Desk Performance Measures
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    One of the Advantages of Assigning an Unique Identifier to Each
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One of the Advantages of Assigning an Unique Identifier to Each

Question 53

Question 53

True/False

One of the advantages of assigning an unique identifier to each incident record is that it can be used to link it to CI records in a CMDB, problem records or knowledge base articles.

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