Which Is Recommended When Logging Calls

Multiple Choice

Which is recommended when logging calls?

A) Log important calls immediately but wait until a quiet time to log less important calls.
B) Log calls at the end of the day when it is quiet, and you have more information about the call.
C) When logging calls, it is appropriate to place the customer on hold to assist another analyst with a low priority task.
D) Log calls as they come in so that other analysts and customers can get ticket status online and not waste time.