True/False
Certifications related to ITIL and project management are beneficial because they help service desk analysts acquire a broader understanding of IT industry best practices and provide a bigger picture perspective than technical certification programs tend to offer.
Correct Answer:
Verified
Correct Answer:
Verified
Q32: Gartner defines _ as a work style
Q33: Which would best be used to illustrate
Q34: One benefit of a service desk career
Q35: The current trend in the industry is
Q36: Which of the following enables companies to
Q38: _ certifications include Customer Service Qualified, Certified
Q39: One method of reducing burnout and also
Q40: Which is a trend that indicates that
Q41: When Web support sites are well-designed _.<br>A)users
Q42: Completion<br>-Prior to approving a project, upper management