Which Is a Trend That Indicates That the Service Desk

Multiple Choice

Which is a trend that indicates that the service desk has been elevated to a profession in and of itself?

A) Service desk managers typically manage the service desk staff and the staff in level 2 and level 3 support groups.
B) Many companies have rewritten service desk analyst job descriptions to create higher-level positions.
C) An increasing number of level 2 and level 3 staff, especially software developers, are applying to work on the service desk.
D) Companies are relying on one level of management and one level of analysts to streamline job functions.