As Members of the Support Industry, Analysts Must ____

Multiple Choice

As members of the support industry, analysts must ____.

A) be aware of service desk industry trends and objectively evaluate how the trends affect their skills
B) concentrate on getting as many technical certifications as they can so they can get promoted
C) always know which are the most high paying jobs, get certifications in those areas prior to applying for a job
D) not concentrate on service desk industry trends, as they will change soon anyway