Trends Such as Cloud Computing, BYOD, and Desktop Virtualization ____

Multiple Choice

Trends such as cloud computing, BYOD, and desktop virtualization ____.

A) make integration easier as they come with an increase of standards
B) are forcing service desks to implement more self-help options to be more proactive and handle new incidents
C) are resulting in organizations adopting a more formalized reactive problem management approach
D) enable a swifter adoption of worker mobility and a need for immediate support