Multiple Choice
____ certifications include Foundation, Intermediate, Expert, and Master, and they enable individuals to contribute to efforts to improve the quality of IT services and IT service management processes.
A) HDI
B) ITIL
C) TSIA
D) Project Management
Correct Answer:
Verified
Correct Answer:
Verified
Q47: Project management skills enable service desk analysts
Q48: Completion<br>-With _-based support, customers pay for support
Q49: Since the trend is for people to
Q50: How are best practice frameworks and standards
Q51: Individuals in management must understand key project
Q53: The trend is that all Web-based services
Q54: The current trend is that outsourcing will
Q55: The most successful companies in the future
Q56: To increase the service desk's ability to
Q57: Whether a company charges for support or