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    A Guide to Service Desk Concepts
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    Exam 8: Customer Support As a Profession
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    Project Management Skills Enable Service Desk Analysts to Participate in Projects
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Project Management Skills Enable Service Desk Analysts to Participate in Projects

Question 47

Question 47

True/False

Project management skills enable service desk analysts to participate in projects affecting the service desk and ensure the service desk's needs are being fully addressed.

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