Question 1

Compare executive information system and decision support system.

Accepted Answer

The answer of Compare executive information system and decision support...

Question 2

Define and explain the Web 2.0 tools: A blog, A wiki, and social networking.

Accepted Answer

The answer of Define and explain the Web 2.0 tools:...

Question 3

Management information systems facilitate rapid and effective decision making.

Accepted Answer

A) True 
 B)False

Question 4

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

Accepted Answer

A)  Benchmarking 
B)  Balanced scorecard 
C)  Knowledge management 
D)  Six Sigma

Question 5

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.

Accepted Answer

A)  DMAIC 
B)  data warehousing 
C)  EIS 
D)  benchmarking

Question 6

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:

Accepted Answer

A)  data mining. 
B)  data processing. 
C)  transaction processing systems. 
D)  data warehousing.

Question 7

The initial applications of information technology by organizations was in the area of decision support systems.

Accepted Answer

A) True 
 B)False

Question 8

Six Sigma is a comprehensive management control system that balances traditional financial measures with operations measures relating to a company's critical success factors.

Accepted Answer

A) True 
 B)False

Question 9

Discuss transaction processing systems and give an example of how a company utilizes the system.

Accepted Answer

The answer of Discuss transaction processing systems and give an...

Question 10

With a network structure, most activities are outsourced, so that different companies perform the various functions needed by the organization.

Accepted Answer

A) True 
 B)False

Question 11

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

Accepted Answer

A) True 
 B)False

Question 12

____ is typically concerned with well-defined problems about operational issues and past events.

Accepted Answer

A)  Top management 
B)  First-line management 
C)  Employees 
D)  Middle-management

Question 13

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:

Accepted Answer

A)  transaction processing systems. 
B)  automated analysis systems. 
C)  inventory control systems. 
D)  decision support systems.

Question 14

Describe what a CRM system is and how businesses are utilizing them.

Accepted Answer

The answer of Describe what a CRM system is and...

Question 15

The components of the scorecard are designed in an integrative manner so that they reinforce one another and link short-term actions with long-term strategic goals.

Accepted Answer

A) True 
 B)False

Question 16

Do people get to work on time? Do they stay focused on their tasks or spend a lot of time socializing with colleagues? Do they dress appropriately for the job? These are questions that a manager interested in _____ control would ask.

Accepted Answer

A)  behavior 
B)  outcome 
C)  financial 
D)  information

Question 17

Codified knowledge management includes:

Accepted Answer

A)  investing time at meetings in the sharing of stories and learning of histories. 
B)  a strong "feel" for the corporate culture. 
C)  development of a electronic document system that codifies, stores, disseminates, and allows reuse of knowledge. 
D)  channeling individual expertise to provide creative advice on problem solving.

Question 18

The ____ helps managers focus on the key strategic measures that define the success of a particular organization over time and communicate them clearly through the organization.

Accepted Answer

A)  networking 
B)  data warehousing 
C)  EDI 
D)  balanced scorecard

Question 19

What is the highest level of application of use of information technology?

Accepted Answer

A)  Internal control for profitability 
B)  External application for new business forms 
C)  Adding strategic value 
D)  Networking

Question 20

_____ control is based on manager observation of employee actions to see whether the individual follows desired procedures and performs tasks as instructed.

Accepted Answer

A)  Outcome 
B)  Behavior 
C)  Financial 
D)  Knowledge

Exam 8: Using Information Technology for Control and Coordination

Compare executive information system and decision support system.

Define and explain the Web 2.0 tools: A blog, A wiki, and social networking.

Management information systems facilitate rapid and effective decision making.

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:

The initial applications of information technology by organizations was in the area of decision support systems.

Six Sigma is a comprehensive management control system that balances traditional financial measures with operations measures relating to a company's critical success factors.

Discuss transaction processing systems and give an example of how a company utilizes the system.

With a network structure, most activities are outsourced, so that different companies perform the various functions needed by the organization.

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

____ is typically concerned with well-defined problems about operational issues and past events.

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:

Describe what a CRM system is and how businesses are utilizing them.

The components of the scorecard are designed in an integrative manner so that they reinforce one another and link short-term actions with long-term strategic goals.

Do people get to work on time? Do they stay focused on their tasks or spend a lot of time socializing with colleagues? Do they dress appropriately for the job? These are questions that a manager interested in _____ control would ask.

Codified knowledge management includes:

The ____ helps managers focus on the key strategic measures that define the success of a particular organization over time and communicate them clearly through the organization.

What is the highest level of application of use of information technology?

_____ control is based on manager observation of employee actions to see whether the individual follows desired procedures and performs tasks as instructed.