Question 1

____ refers to the high-tech analysis of a company's data in order to make better strategic decisions.

Accepted Answer

A)  Data warehousing 
B)  Data mining 
C)  Transaction processing 
D)  Business intelligence

Question 2

____ specify standards for employee participation, teamwork, and problem solving.

Accepted Answer

A)  Budgets 
B)  Quality control systems 
C)  Reward systems 
D)  Statistical reports

Question 3

____ is the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing so that organizational activities build on what is already known.

Accepted Answer

A)  ERP 
B)  Six Sigma 
C)  Knowledge management 
D)  Benchmarking

Question 4

The process of continually measuring products, services, and practices against tough competitors or other organizations recognized as industry leaders is referred to as:

Accepted Answer

A)  balanced scorecard. 
B)  benchmarking. 
C)  Six Sigma. 
D)  ERP.

Question 5

Describe each subsystem of management control systems.

Accepted Answer

The answer of Describe each subsystem of management control systems....

Question 6

Today, most companies with intranets have moved their management information systems, executive information systems, and so forth over to the intranet so they can easily be accessed by anyone who needs them.

Accepted Answer

A) True 
 B)False

Question 7

With a network structure, most activities are outsourced, so that different companies perform the various functions needed by the organization.

Accepted Answer

A) True 
 B)False

Question 8

Take a position relative to this statement: "The more data a manager has, the better his or her decision making will be. The more, the better!" Defend your position.

Accepted Answer

The answer of Take a position relative to this statement:...

Question 9

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?

Accepted Answer

A)  Decision support systems 
B)  Transaction processing systems 
C)  Management information systems 
D)  Enterprise resource planning

Question 10

The first step of the feedback control model is to set strategic goals.

Accepted Answer

A) True 
 B)False

Question 11

An important aspect of the EIS is supply chain, which means managing the sequence of suppliers and purchasers covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

A) True 
 B)False

Question 12

Managers use quality control systems to train employees in quality control methods, set targets for employee participation, establish benchmarking guidelines, and assign and measure Six Sigma goals.

Accepted Answer

A) True 
 B)False

Question 13

Codified knowledge management includes:

Accepted Answer

A)  investing time at meetings in the sharing of stories and learning of histories. 
B)  a strong "feel" for the corporate culture. 
C)  development of a electronic document system that codifies, stores, disseminates, and allows reuse of knowledge. 
D)  channeling individual expertise to provide creative advice on problem solving.

Question 14

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:

Accepted Answer

A)  transaction processing systems. 
B)  automated analysis systems. 
C)  inventory control systems. 
D)  decision support systems.

Question 15

Transaction processing systems facilitates decision making at the highest levels of management.

Accepted Answer

A) True 
 B)False

Question 16

The MIS is supported by the organization's transaction processing systems and by organizational databases.

Accepted Answer

A) True 
 B)False

Exam 8: Using Information Technology for Control and Coordination

____ refers to the high-tech analysis of a company's data in order to make better strategic decisions.

____ specify standards for employee participation, teamwork, and problem solving.

____ is the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing so that organizational activities build on what is already known.

The process of continually measuring products, services, and practices against tough competitors or other organizations recognized as industry leaders is referred to as:

Describe each subsystem of management control systems.

Today, most companies with intranets have moved their management information systems, executive information systems, and so forth over to the intranet so they can easily be accessed by anyone who needs them.

With a network structure, most activities are outsourced, so that different companies perform the various functions needed by the organization.

Take a position relative to this statement: "The more data a manager has, the better his or her decision making will be. The more, the better!" Defend your position.

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?

The first step of the feedback control model is to set strategic goals.

An important aspect of the EIS is supply chain, which means managing the sequence of suppliers and purchasers covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Managers use quality control systems to train employees in quality control methods, set targets for employee participation, establish benchmarking guidelines, and assign and measure Six Sigma goals.

Codified knowledge management includes:

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:

Transaction processing systems facilitates decision making at the highest levels of management.

The MIS is supported by the organization's transaction processing systems and by organizational databases.