Question 1

Technician A states that recalls are called for by a manufacturer only when enforced by law. Technician B states that manufacturers may choose to voluntarily conduct a recall to ensure the safe operation of the vehicle. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B

Question 2

Technician A says that ATSG manuals cover the operation, diagnosis, and repair of a specific transmission. Technician B says that these manuals also include a "known problem" section with procedures to correct those problems. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both technicians 
D)  Neither technician

Question 3

Technician A says manufacturers provide technical service bulletins (TSBs) as updates to shop manuals when new problems or maintenance concerns arise for certain vehicle makes or models. Technician B says a TSB can be issued for an updated part or a change in the service procedure on a certain make of vehicle. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B

Question 4

Technician A says vehicle information numbers (VINs) are unique identifiers for each vehicle produced. Technician B says VINs are made up of 19 characters and are usually located on the engine. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B

Question 5

To use a parts program, you need to have a _______ understanding of how to start and use a computer.

Accepted Answer

A)  Thorough 
B)  Dedicated 
C)  Basic 
D)  None of the answers listed

Question 6

Where might you find a VIN?

Accepted Answer

A)  Engine 
B)  Left front corner of the windshield 
C)  Trunk 
D)  All of the above

Question 7

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

Accepted Answer

A)  Technician A 
B)  Technician B 
C)  Both A and B 
D)  Neither A nor B

Question 8

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:

Accepted Answer

A)  identify the problem. 
B)  identify the cause. 
C)  note the vehicles that are affected. 
D)  calculate the cost and decide on a recall.

Question 9

Tech A says that the VIN number on a vehicle can help identify which engine is installed in the chassis. Tech B says that the digits in the VIN number can be an identifier for information pertinent to that vehicle. Who is correct?

Accepted Answer

A)  Tech A 
B)  Tech B 
C)  Both A and B 
D)  Neither A nor B

Question 10

The acronym _________________ stands for vehicle identification number and it is a unique serial number that is assigned to each vehicle produced.

Accepted Answer

A)  VIDN 
B)  VNU 
C)  VIN 
D)  VID

Question 11

Which of the following provides a systematic procedure and identifies special tools, safety precautions, and specifications relevant to the task?

Accepted Answer

A)  Shop manual 
B)  Repair order 
C)  Labor guide 
D)  Service booklet

Question 12

Lemon laws exist in some states to protect consumers from purchasing vehicles that have undergone several unsuccessful attempts to repair the same fault or from purchasing a vehicle in which repair of the defects has caused the vehicle to be out of service for an extended time.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an example of a mandatory recall?

Accepted Answer

A)  Radio malfunction 
B)  Airbag not deploying 
C)  Both A and B 
D)  None of the above

Question 14

Tech A says that the GVW will be included on the emission label. Tech B says that the build date will be on the VSC label in the door jamb of the vehicle. Who is correct?

Accepted Answer

A)  Tech A 
B)  Tech B 
C)  Both A and B 
D)  Neither A nor B

Question 15

_______ recognizes that combined tasks in many cases save a lot of time over individual tasks because the customer is already being charged for part of the job in the first task.

Accepted Answer

A)  Warranty time 
B)  Additional time 
C)  Combination time 
D)  Customer pay time

Question 16

A(n) ________ can be set up to handle all payments related to a customer or to a company that uses your service for a number of vehicles.

Accepted Answer

A)  Service history 
B)  Account system 
C)  Repair order 
D)  None of the above

Question 17

Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained from this registration?

Accepted Answer

A)  Title history 
B)  Whether vehicle has been in a wreck 
C)  Whether vehicle is a lemon law buyback 
D)  All of the above

Question 18

______ stands for vehicle identification number and is a unique serial number that is assigned to each vehicle produced.

Accepted Answer

A)  VAN 
B)  VNI 
C)  VIN 
D)  INV

Question 19

Some repair shops may store service history on a computer.

Accepted Answer

A) True 
 B)False

Question 20

A vehicle with a regular service history is an indication of a vehicle that has been maintained properly.

Accepted Answer

A) True 
 B)False

Exam 5: Vehicle, Customer, and Service Information

Technician A states that recalls are called for by a manufacturer only when enforced by law. Technician B states that manufacturers may choose to voluntarily conduct a recall to ensure the safe operation of the vehicle. Who is correct?

Technician A says that ATSG manuals cover the operation, diagnosis, and repair of a specific transmission. Technician B says that these manuals also include a "known problem" section with procedures to correct those problems. Who is correct?

Technician A says vehicle information numbers (VINs) are unique identifiers for each vehicle produced. Technician B says VINs are made up of 19 characters and are usually located on the engine. Who is correct?

To use a parts program, you need to have a _______ understanding of how to start and use a computer.

Where might you find a VIN?

Technician A says that computer databases provide information on procedures, parts, and service problems. Technician B says usernames and passwords may be required to log into the computer and the service information program. Who is correct?

There is a fault within the airbag system of a vehicle that results in the airbag not deploying or deploying when it should not. In this case, the manufacturer would need to do all of the following EXCEPT:

Tech A says that the VIN number on a vehicle can help identify which engine is installed in the chassis. Tech B says that the digits in the VIN number can be an identifier for information pertinent to that vehicle. Who is correct?

The acronym _________________ stands for vehicle identification number and it is a unique serial number that is assigned to each vehicle produced.

Which of the following provides a systematic procedure and identifies special tools, safety precautions, and specifications relevant to the task?

Lemon laws exist in some states to protect consumers from purchasing vehicles that have undergone several unsuccessful attempts to repair the same fault or from purchasing a vehicle in which repair of the defects has caused the vehicle to be out of service for an extended time.

Which of the following is an example of a mandatory recall?

Tech A says that the GVW will be included on the emission label. Tech B says that the build date will be on the VSC label in the door jamb of the vehicle. Who is correct?

_______ recognizes that combined tasks in many cases save a lot of time over individual tasks because the customer is already being charged for part of the job in the first task.

A(n) ________ can be set up to handle all payments related to a customer or to a company that uses your service for a number of vehicles.

Whenever a vehicle is registered or a registered vehicle is sold, a record of the VIN is kept. From this registry, which of the following information can be obtained from this registration?

______ stands for vehicle identification number and is a unique serial number that is assigned to each vehicle produced.

Some repair shops may store service history on a computer.

A vehicle with a regular service history is an indication of a vehicle that has been maintained properly.