It Is Most Difficult to Recover a Dissatisfied Customer When

Multiple Choice

It is most difficult to recover a dissatisfied customer when:

A) The customer complains and receives a slow response from customer service.
B) The customer complains and receives an explanation but no other compensation.
C) The customer does not complain because they view the problem as systematic and uncontrollable.
D) The customer does not complain because the organization does not ask for feedback.