ABC Corp Selected Employees from Across the Organization to Find New

Multiple Choice

ABC Corp. selected employees from across the organization to find new ways to serve customers. The team operated independently of the main organization and experimented with new service delivery approaches. This team is most similar to:

A) the action research approach to organizational change.
B) a parallel learning structure.
C) the appreciative inquiry approach to organizational change.
D) the process of creating an urgency to change.
E) the process of diffusing organizational change.