Question 1

The central principle of this theory rests on the idea that the whole is more than the sum of its parts.

Accepted Answer

A)  Transformational Model 
B)  Theory Y 
C)  Theory Z 
D)  Systems theory

Question 2

Which theory recommends that all communication be put in written form?

Accepted Answer

A)  Theory Y 
B)  Bureaucratic management 
C)  System 4 
D)  Scientific Management

Question 3

Which of the following statements is most likely to express the opinions of the Traditional/Classical model

Accepted Answer

A)  "The best organizational model depends on my number of internal and external factors." 
B)  "A team-oriented approach to employee-management relationships work best." 
C)  "Managers should call their employees by first names and express sympathy with their personal problems" 
D)  Employees are basically lazy and will goof off if you let them."

Question 4

In a 1993 study,Goldhaber found that information about personal job-related matters (e.g.,how to do my job,my pay and benefits,etc.)will create job SATISFACTION.

Accepted Answer

A) True 
 B)False

Question 5

Fayol's bridge refers to

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  horizontal communication. 
D)  all types of communication.

Question 6

Which organizational model do you prefer?

Accepted Answer

The answer of Which organizational model do you prefer?...

Question 7

The communication structure of an organization is best shown by its

Accepted Answer

A)  division of labor. 
B)  span of control. 
C)  organizational chart. 
D)  written policies and rules.

Question 8

Discuss the role that the CEO of Chesapeake Energy Corporation,Aubrey McClendon,played in success and problems.

Accepted Answer

The answer of Discuss the role that the CEO of...

Question 9

Which application of the Human Resources model consists of a group of employees who meet regularly to solve problems affecting their work area?

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  Likert's 4 systems 
D)  Quality Circle

Question 10

Compare and contrast multiunit and virtual organizations according to the Transformational Model.

Accepted Answer

The answer of Compare and contrast multiunit and virtual organizations...

Question 11

Which organization model was developed from the concept that tender loving care by supervisors and upper management would lead to greater productivity?

Accepted Answer

A)  Traditional/Classical 
B)  Human Relations 
C)  Human Resources 
D)  Systems/Contingency

Question 12

A glut on the natural gas market,the unusually warm winter of 2011-12,and the economic downturn of 2008 all contributed to an INCREASE in natural gas prices,which caused Chesapeake Energy Corporation's share prices to drop 70%.

Accepted Answer

A) True 
 B)False

Question 13

The SYSTEM/CONTINGENCY model is biased in favor of management.

Accepted Answer

A) True 
 B)False

Question 14

Your text defines "horizontal communication" as

Accepted Answer

A)  messages that flow from managers and supervisors to subordinates. 
B)  messages that flow from subordinates to supervisors and managers. 
C)  messages that flow along the official paths prescribed by the chain of command. 
D)  messages that flow between persons of the same rank or position.

Question 15

What are the basic beliefs of managers who adopt the Theory Y model of communication?

Accepted Answer

The answer of What are the basic beliefs of managers...

Question 16

Which of the following is true of "flat organizations"?

Accepted Answer

A)  They are often used by large companies. 
B)  They depend heavily on formal communication networks. 
C)  They result in fast handling of problems. 
D)  They result in lower employee morale and satisfaction.

Question 17

Which of the following is true about the grapevine in an organization?

Accepted Answer

A)  The type of information the grapevine carries indicates the health of the organization. 
B)  Information carried by the grapevine is only 50% accurate. 
C)  Information carried by the grapevine travels fast. 
D)  People who regularly use the grapevine are more satisfied with their jobs.

Question 18

Three of the following items are true about scientific managers.Which one does not belong?

Accepted Answer

A)  Scientific managers suggested that employees would be more productive if they were given a bonus system or piece-rate incentive. 
B)  Scientific managers felt that managers should determine the shortest and easiest way to perform employee tasks. 
C)  Scientific managers wanted to improve organizations by first improving management skills. 
D)  Scientific managers suggested that organizations determine what employee characteristics were needed for each job and then hire only workers with these characteristics.

Question 19

The number of employees a manager can effectively supervise is called

Accepted Answer

A)  organizational structure. 
B)  chain of command. 
C)  division of labor. 
D)  span of control.

Question 20

According to Wagner and Hollenbeck,DIRECT SUPERVISION involves horizontal communication between peers who meet face-to-face (or in some cases by Internet)to make work related decisions.

Accepted Answer

A) True 
 B)False

Exam 2: Communication in the Workplace

The central principle of this theory rests on the idea that the whole is more than the sum of its parts.

Which theory recommends that all communication be put in written form?

Which of the following statements is most likely to express the opinions of the Traditional/Classical model

In a 1993 study,Goldhaber found that information about personal job-related matters (e.g.,how to do my job,my pay and benefits,etc.)will create job SATISFACTION.

Fayol's bridge refers to

Which organizational model do you prefer?

The communication structure of an organization is best shown by its

Discuss the role that the CEO of Chesapeake Energy Corporation,Aubrey McClendon,played in success and problems.

Which application of the Human Resources model consists of a group of employees who meet regularly to solve problems affecting their work area?

Compare and contrast multiunit and virtual organizations according to the Transformational Model.

Which organization model was developed from the concept that tender loving care by supervisors and upper management would lead to greater productivity?

A glut on the natural gas market,the unusually warm winter of 2011-12,and the economic downturn of 2008 all contributed to an INCREASE in natural gas prices,which caused Chesapeake Energy Corporation's share prices to drop 70%.

The SYSTEM/CONTINGENCY model is biased in favor of management.

Your text defines "horizontal communication" as

What are the basic beliefs of managers who adopt the Theory Y model of communication?

Which of the following is true of "flat organizations"?

Which of the following is true about the grapevine in an organization?

Three of the following items are true about scientific managers.Which one does not belong?

The number of employees a manager can effectively supervise is called

According to Wagner and Hollenbeck,DIRECT SUPERVISION involves horizontal communication between peers who meet face-to-face (or in some cases by Internet)to make work related decisions.