Of Customers Who Register a Complaint, ________

Multiple Choice

Of customers who register a complaint, ________.

A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor
B) none will do business with the company again
C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied
D) some will do business with the company again if their complaint is resolved
E) the speed of resolution has no impact on the likelihood of repeat business