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The CRM (Customer Relationship Management) Imperative Is Characterized by Five

Question 30

Multiple Choice

The CRM (customer relationship management) imperative is characterized by five steps or factors. It begins with acquiring the right customer which can involve


A) identifying HR systems to boost employee loyalty.
B) spotting what products or services to offer.
C) learning how to win customers back.
D) researching the best way to delivery your products.
E) calculating your share of their wallet.

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