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A Lexus Rides Smoother, Goes Faster, and Lasts Longer

Question 120

Multiple Choice

A Lexus rides smoother, goes faster, and lasts longer. Yet both a Lexus and a Hyundai deliver the same ______ if all the units deliver their respective promised quality.


A) safety quality
B) unique quality
C) conformance quality
D) customer support
E) performance quality

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