Leo's Manager Has Asked Him and His Teammates to Demonstrate

Multiple Choice

Leo's manager has asked him and his teammates to demonstrate caring towards customers. They are instructed to learn the customers' names, and use the customers' names while interacting with them. Repeat customers should get special attention, and the team members should remember their preferences and habits. The manager is asking the team to be ________.

A) assuring
B) empathetic
C) candid
D) reliable
E) responsive