Question 1

Ought-to-be diagrams are ________.

Accepted Answer

A)  diagrams of the current process 
B)  diagrams of current processes that need no improvement 
C)  diagrams provided as inputs to the redesign team 
D)  diagrams of suggested improvements to a process

Question 2

Diagrams of current processes are called BPMN diagrams.

Accepted Answer

A) True 
 B)False

Question 3

Six Sigma is the most common approach to process improvement in the manufacturing industry.

Accepted Answer

A) True 
 B)False

Question 4

Briefly describe the role of operations as one of the primary activities in the value chain.

Accepted Answer

The answer of Briefly describe the role of operations as...

Question 5

Evaluating customer complaint patterns is an example of an operational customer service process.

Accepted Answer

A) True 
 B)False

Question 6

Managerial processes include planning, assessing, and analyzing the resources used by a company in pursuit of its objectives.

Accepted Answer

A) True 
 B)False

Question 7

The process objective of effectiveness is defined as the creation of more output with the same inputs or the same output with fewer inputs.

Accepted Answer

A) True 
 B)False

Question 8

Which business process is responsible for receiving, storing, and disseminating product inputs?

Accepted Answer

A)  service 
B)  operations 
C)  inbound logistics 
D)  sales and marketing

Question 9

How does the business process of sales and marketing function?

Accepted Answer

The answer of How does the business process of sales...

Question 10

Jennifer was hired recently by a software firm to investigate employee complaints and train and evaluate personnel. Jennifer is in charge of which of the following business processes?

Accepted Answer

A)  operations processes 
B)  service processes 
C)  technology development processes 
D)  human resources processes

Question 11

A managerial technology development process decides if a particular technology will be purchased or developed by the company.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true about managerial processes?

Accepted Answer

A)  They are more difficult to change than other types of processes. 
B)  They seek to resolve issues that have long-range impact on the organization. 
C)  They rely on fewer computerized actors compared to operational processes. 
D)  They are facilitated by transaction processing systems.

Question 13

The first step in the OMIS model is to specify and, if possible, improve how each objective is measured.

Accepted Answer

A) True 
 B)False

Question 14

A managerial technology development process includes ________.

Accepted Answer

A)  improving the links among activities in the same process or among activities in different processes 
B)  testing whether a newly developed software can handle thousands of possible keystroke entries 
C)  deciding if a particular technology will be purchased or developed by the company 
D)  estimating the time required for each step in a software development process

Question 15

Lindsay's responsibilities at the coffeehouse where she works include assessing seasonal promotions, planning and scheduling cashiers, and determining which personnel to promote. Lindsay is in charge of ________ processes.

Accepted Answer

A)  transformational 
B)  strategic 
C)  operational 
D)  managerial

Question 16

Operational processes are commonplace, routine, everyday business processes.

Accepted Answer

A) True 
 B)False

Question 17

Vera works at a bakery where she is in charge of ordering ingredients and boxes as well as receiving and paying for these items. Vera is responsible for which of the following inbound logistics processes?

Accepted Answer

A)  order tracking 
B)  inventory management 
C)  procurement 
D)  scheduling maintenance

Question 18

It is possible to change the arrangement of the activities of a process without changing resource allocations.

Accepted Answer

A) True 
 B)False

Question 19

Inbound logistics processes include scheduling the equipment, people, and facilities necessary to build or assemble a product or provide a service.

Accepted Answer

A) True 
 B)False

Question 20

Differentiate between efficient and effective objectives.

Accepted Answer

The answer of Differentiate between efficient and effective objectives....

Exam 5: Using IS to Improve Processes

Ought-to-be diagrams are ________.

Diagrams of current processes are called BPMN diagrams.

Six Sigma is the most common approach to process improvement in the manufacturing industry.

Briefly describe the role of operations as one of the primary activities in the value chain.

Evaluating customer complaint patterns is an example of an operational customer service process.

Managerial processes include planning, assessing, and analyzing the resources used by a company in pursuit of its objectives.

The process objective of effectiveness is defined as the creation of more output with the same inputs or the same output with fewer inputs.

Which business process is responsible for receiving, storing, and disseminating product inputs?

How does the business process of sales and marketing function?

Jennifer was hired recently by a software firm to investigate employee complaints and train and evaluate personnel. Jennifer is in charge of which of the following business processes?

A managerial technology development process decides if a particular technology will be purchased or developed by the company.

Which of the following is true about managerial processes?

The first step in the OMIS model is to specify and, if possible, improve how each objective is measured.

A managerial technology development process includes ________.

Lindsay's responsibilities at the coffeehouse where she works include assessing seasonal promotions, planning and scheduling cashiers, and determining which personnel to promote. Lindsay is in charge of ________ processes.

Operational processes are commonplace, routine, everyday business processes.

Vera works at a bakery where she is in charge of ordering ingredients and boxes as well as receiving and paying for these items. Vera is responsible for which of the following inbound logistics processes?

It is possible to change the arrangement of the activities of a process without changing resource allocations.

Inbound logistics processes include scheduling the equipment, people, and facilities necessary to build or assemble a product or provide a service.

Differentiate between efficient and effective objectives.