Multiple Choice
Which of the following is not one of the ways salespeople can convert new customers into highly committed lifetime customers.
A) Building goodwill by continually adding value to the product or service through appropriate follow-up.
B) Handling complaints in a timely and thoughtful manner.
C) Processing requests for rush deliveries willingly and assuring the customer that the salesperson will do everything possible to make that request happen.
D) Make sure to discount the price of the product as much as possible without realizing and net loss.
E) All of the above are correct.
Correct Answer:

Verified
Correct Answer:
Verified
Q14: A salesperson should take responsibility for problems
Q15: What is the customer service dimension that
Q16: If customer training is necessary, the salesperson
Q17: By providing useful _, the salesperson is
Q18: LaTosha is very good at getting customers
Q20: Providing customers with high-quality information is an
Q21: Salespeople involved in relational selling should strive
Q22: When resolving complaints, salespeople often make promises
Q23: For the relational salesperson, it's safe to
Q24: Susan is a sales representative for an