Multiple Choice
Which of the following is accurate regarding the impact of technology on customer relationship management?
A) Buyers can place orders without the salesperson's involvement.
B) Buyers may have continuous real-time access to the selling organization.
C) Salespeople are more readily able to analyze customer information.
D) Salespeople have more timely, and perhaps expanded, access to their companies records and interactions (e.g., customer service, order fulfillment, etc,) concerning their customers.
E) All of the above are accurate.
Correct Answer:

Verified
Correct Answer:
Verified
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