Question 1

The term effectiveness of clinical care can be addressed with which of the following questions?

Accepted Answer

A)   Are things done?
B)   Are the right things done?
C)   What are the right things to do?
D)   Was the clinical procedure done correctly?
E)   None of these is correct. B

Question 2

______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.

Accepted Answer

A)   Greenbelts R Us
B)   Business Process Reengineering
C)   FOCUS-PDCA
D)   Six Sigma
E)   Shewhart or Deming Cycle D

Question 3

Avedis Donabedian defined health care quality as having which of the following components?

Accepted Answer

A)   The social management of health and illness
B)   The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular
C)   The quality of the nursing education
D)   The amenities of care
E)   Both the ethical principles that govern the conduct of affairs in general and the health care enterprise in particular and the amenities of care E

Question 4

Define the following components of the five principles of high reliability, and provide an example of each: preoccupation with failure, reluctance to simplify, and sensitivity to operations.

Accepted Answer

The answer of Define the following components of the five...

Question 5

Within the FOCUS-PDCA model, the letter U represents:

Accepted Answer

A)   flowcharting the process and documenting the sequence of activities.
B)   determining the quality improvement process to implement.
C)   organizing a team.
D)   finding a process to improve.
E)   identifying measures, collecting data, and analyzing them.

Question 6

Define underutilization of staff and give an example.

Accepted Answer

The answer of Define underutilization of staff and give an...

Question 7

In health care, the Lean methodology defines waste as which of the following?

Accepted Answer

A)   Overproduction and inventory
B)   Motion and transportation
C)   Overprocessing and waiting
D)   Defects and underutilization of staff
E)   Overproduction, inventory, overprocessing, and waitingF)  All of these are correct.

Question 8

"The right service is provided badly and an avoidable complication reduces the benefit the patient receives" is the definition of which of the following terms?

Accepted Answer

A)   Abuse
B)   Overuse
C)   Underuse
D)   Misuse
E)   None of these is correct.

Question 9

Statistical Process Control focuses on controlling:

Accepted Answer

A)   inputs.
B)   outcomes.
C)   variation.
D)   causes
E)   None of these is correct.

Question 10

The Force Field Diagram is useful in which of the following?

Accepted Answer

A)   Data analysis
B)   Visual management
C)   Change management
D)   Root cause analysis
E)   None of these is correct.

Question 11

Lean is an improvement methodology based on which of the following?

Accepted Answer

A)   Reduction of defects
B)   Reduction of waste
C)   Reduction of fat
D)   Reduction of variability

Question 12

Define complexity science and give an example.

Accepted Answer

The answer of Define complexity science and give an example....

Question 13

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

Accepted Answer

A)   Process analysis
B)   Process mapping
C)   Fishbone diagram
D)   Data collection
E)   Geographical mapping

Question 14

Good measurement requires all of the following, except:

Accepted Answer

A)   measurement variation.
B)   rigorous definition of concept to be measured.
C)   reliable measurement.
D)   valid measurement.
E)   Good measurement requires all of these.

Question 15

"Failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

Accepted Answer

A)   Abuse
B)   Overuse
C)   Misuse
D)   Underuse
E)   None of these is correct.

Question 16

What do the four letters in the PDCA Model represent?

Accepted Answer

A)   Plan-Design-Check-Act
B)   Plan-Design-Control-Achieve
C)   Plan-Drawn-Click-Act
D)   Plan-Do-Check-Act
E)   None of these is correct.

Question 17

Which aspect of quality does CQI focus upon to improve quality?

Accepted Answer

A)   Outcome
B)   Structure
C)   Process
D)   Both outcome and structure
E)   Both structure and process

Exam 7: Quality and Performance Improvement Basics