Question 1

According to research, how many conflicts do we experience with friends?

Accepted Answer

A)   One or two a day
B)   One or two a week
C)   One or two a month
D)   One or two a year A

Question 2

A conflict style is a personality trait that carries across all situations.

Accepted Answer

A) True 
 B)False  False

Question 3

Crazymaking is associated with which conflict style?

Accepted Answer

A)   Avoidance
B)   Competition
C)   Passive aggression
D)   Direct aggression C

Question 4

When your manager asks if you will work overtime on the weekend, you reply: "You should ask David instead. He's never busy on the weekend, and I have young children at home to care for." Your response reflects which conflict style?

Accepted Answer

A)   Accommodation
B)   Collaboration
C)   Avoidance
D)   Competition

Question 5

"Ideas are not personal property" is a rule of which activity?

Accepted Answer

A)   Compromising
B)   Accommodating
C)   Brainstorming
D)   Serial arguments

Question 6

You resent doing most of the housework, but your spouse assumes you enjoy it because you never complain. Which element of conflict of is absent in this scenario?

Accepted Answer

A)   Interdependence
B)   Expressed struggle
C)   Inevitability
D)   Animosity

Question 7

Which 3 broad factors should you consider when choosing a conflict management style?

Accepted Answer

The answer of Which 3 broad factors should you consider...

Question 8

After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?

Accepted Answer

A)   Passive aggression
B)   Direct aggression
C)   Avoidance
D)   Competition

Question 9

When brainstorming, it's best to prohibit criticism of any idea, no matter how outlandish it may sound.

Accepted Answer

A) True 
 B)False

Question 10

You would like to avoid working with a colleague you find difficult but can't because you're in the same research unit. This reflects which characteristic of conflict?

Accepted Answer

A)   An expressed struggle
B)   Incompatible goals
C)   Inevitability
D)   Interdependence

Question 11

Serial arguments are more likely than nonrecurring ones to use hostile communication.

Accepted Answer

A) True 
 B)False

Question 12

Partners who use different but mutually reinforcing behaviors exhibit which conflict style?

Accepted Answer

A)   Parallel
B)   Symmetrical
C)   Complementary
D)   Assertive

Question 13

As the team leader for a challenging sales pitch at your company, you realize that a relatively minor and straightforward decision regarding the project needs to be made in an hour. Which conflict style would be LEAST advisable for you to pursue in this instance?

Accepted Answer

A)   Accommodation
B)   Competition
C)   Compromise
D)   Collaboration

Question 14

What can occur when both partners treat one another with matching hostility, one threat and insult leading to another?

Accepted Answer

A)   Escalatory spiral
B)   De-escalatory spiral
C)   Complementary conflict
D)   Serial argument

Question 15

Conflict happens within __________, and its character is usually determined by the way all the people involved interact.

Accepted Answer

A)   relational systems
B)   symmetrical networks
C)   complementary cohorts
D)   media silos

Question 16

Ghosting can be a reasonable response when leaving an abusive relationship.

Accepted Answer

A) True 
 B)False

Question 17

Describe the 7 steps in the win-win approach to conflict management.

Accepted Answer

The answer of Describe the 7 steps in the win-win...

Question 18

When criticism, defensiveness, contempt, and stonewalling feed off one another, they can develop into destructive __________.

Accepted Answer

A)   complementary conflicts
B)   symmetrical conflicts
C)   compromises
D)   conflict rituals

Question 19

Partners who seek which kind of outcome are more likely to listen to each other and less likely to be hostile, ultimately leading to less stress and anger?

Accepted Answer

A)   Lose-Lose
B)   Win-Win
C)   Win-Lose
D)   Lose-Won

Question 20

__________ seem to be based on the assumption that people who love each other know each other's thoughts without a word being said.

Accepted Answer

A)   Escalatory spirals
B)   Conflict rituals
C)   Serial arguments
D)   Mind-reading expectations

Exam 12: Managing Conflict

According to research, how many conflicts do we experience with friends?

A conflict style is a personality trait that carries across all situations.

Crazymaking is associated with which conflict style?

When your manager asks if you will work overtime on the weekend, you reply: "You should ask David instead. He's never busy on the weekend, and I have young children at home to care for." Your response reflects which conflict style?

"Ideas are not personal property" is a rule of which activity?

You resent doing most of the housework, but your spouse assumes you enjoy it because you never complain. Which element of conflict of is absent in this scenario?

Which 3 broad factors should you consider when choosing a conflict management style?

After calling your coworker a slacker, you then dismiss this deliberate criticism by saying, "Just kidding." You are using what kind of conflict style in this instance?

When brainstorming, it's best to prohibit criticism of any idea, no matter how outlandish it may sound.

You would like to avoid working with a colleague you find difficult but can't because you're in the same research unit. This reflects which characteristic of conflict?

Serial arguments are more likely than nonrecurring ones to use hostile communication.

Partners who use different but mutually reinforcing behaviors exhibit which conflict style?

As the team leader for a challenging sales pitch at your company, you realize that a relatively minor and straightforward decision regarding the project needs to be made in an hour. Which conflict style would be LEAST advisable for you to pursue in this instance?

What can occur when both partners treat one another with matching hostility, one threat and insult leading to another?

Conflict happens within __________, and its character is usually determined by the way all the people involved interact.

Ghosting can be a reasonable response when leaving an abusive relationship.

Describe the 7 steps in the win-win approach to conflict management.

When criticism, defensiveness, contempt, and stonewalling feed off one another, they can develop into destructive __________.

Partners who seek which kind of outcome are more likely to listen to each other and less likely to be hostile, ultimately leading to less stress and anger?

__________ seem to be based on the assumption that people who love each other know each other's thoughts without a word being said.