Question 1

"I know we have to invite Nanette to the party, but please don't seat me next to her. She's a talkaholic," says Janine. Based on Janine's description, you would expect Nanette to ______.

Accepted Answer

A)  pretend to listen to conversation 
B)  talk without interruption 
C)  interrupt stories to guess the endings 
D)  interpret small comments as personal attacks

Question 2

Good listening requires rating a message from the other person's perspective.

Accepted Answer

A) True 
 B)False

Question 3

Geraldine, a professional dog trainer, interrupts repeatedly when Rosette starts talking about her difficulties housetraining her dog. Explain which of the four "Rs" of listening Geraldine is struggling with and suggest how she can improve.

Accepted Answer

The answer of Geraldine, a professional dog trainer, interrupts repeatedly...

Question 4

One dimension in which listening can vary culturally is whether a culture is individualistic or collectivistic. Identify some listening styles and poor listening behaviors you might expect to see in each kind of culture.

Accepted Answer

The answer of One dimension in which listening can vary...

Question 5

Listening requires ______ training.

Accepted Answer

A)  sporadic 
B)  rudimentary 
C)  lifelong 
D)  no

Question 6

While Manjula is speaking, Jason makes eye contact, nods his head, leans in, and vocalizes periodically. Jason is practicing ______.

Accepted Answer

A)  pseudolistening 
B)  active listening 
C)  passive listening 
D)  gap filling

Question 7

What fact is little known about listening?

Accepted Answer

A)  It is learned. 
B)  It is passive. 
C)  It is easy. 
D)  It is automatic.

Question 8

"Cassie would make a great human resources director," says Jake. "She has a very people-centered listening style." Based on Jake's description, you would expect Cassie to ______.

Accepted Answer

A)  often play devil's advocate 
B)  prefer clear, organized messages 
C)  be attuned to others' moods 
D)  be sensitive to time constraints

Question 9

Listening is transactional because it requires action only on the part of the listener.

Accepted Answer

A) True 
 B)False

Question 10

Mindful listening involves engagement with another person's verbal and nonverbal communication, as well as ______.

Accepted Answer

A)  relevant messages 
B)  shared fields of experience 
C)  the environment 
D)  ourselves

Question 11

Which component of the listening process involves evaluating or assessing a message?

Accepted Answer

A)  recalling 
B)  listening 
C)  rating 
D)  hearing

Question 12

Sonya wants to show Quinn she understands what he's saying by paraphrasing. She might start by doing which of these?

Accepted Answer

A)  Asking questions like, "Then what happened?" 
B)  Indicating her involvement by saying, "Oh, I see." 
C)  Restating his message by saying, "In other words, you're saying…." 
D)  Remaining silent, nodding, and maintaining eye contact.

Question 13

Mason has terrible tinnitus, or ringing in his ears, that makes it difficult for him to listen. Mason's tinnitus is an example of ______.

Accepted Answer

A)  physical noise 
B)  semantic noise 
C)  physiological noise 
D)  psychological noise

Question 14

"Between my job and all the classwork for my master's degree, I feel overwhelmed," says Leah. "You think that's bad? I just got told I have to teach another children's art class!" says Ivy. Ivy is suffering from ______.

Accepted Answer

A)  message overload 
B)  selective listening 
C)  conversational narcissism 
D)  the listening gap

Question 15

Today is the final day of class, which means that everyone has to give their presentations. Nichole goes first and is pleasantly surprised by the intelligent questions her classmates ask. Sani starts his presentation with only 10 minutes left in class and notices that no one asks any questions afterwards. Explain Nichole and Sani's experiences in terms of changing listening styles over the course of the class period.

Accepted Answer

The answer of Today is the final day of class,...

Question 16

Taya finds it helpful to remember the four "Rs" of listening by thinking about how she uses them on a daily basis in her communications class. Explain how the four "Rs" play into Taya's classwork.

Accepted Answer

The answer of Taya finds it helpful to remember the...

Question 17

This language is composed of precise hand shapes and movements.

Accepted Answer

A)  Spanish 
B)  American Sign Language 
C)  Mandarin 
D)  Arabic

Question 18

Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?

Accepted Answer

A)  "I have another class so make it quick." 
B)  "You seem like you're stressed out." 
C)  "Please just start at the beginning and go step by step." 
D)  "Have you considered the other side of the issue?"

Question 19

Americans' emphasis on speaking up reflects the culture's individualistic values.

Accepted Answer

A) True 
 B)False

Question 20

When we describe another's behavior and then explain how that behavior made us feel, we give ______.

Accepted Answer

A)  nonjudgmental feedback 
B)  rapport-based feedback 
C)  report-based feedback 
D)  empathic feedback

Exam 6: Listening and Responding Effectively

"I know we have to invite Nanette to the party, but please don't seat me next to her. She's a talkaholic," says Janine. Based on Janine's description, you would expect Nanette to ______.

Good listening requires rating a message from the other person's perspective.

Geraldine, a professional dog trainer, interrupts repeatedly when Rosette starts talking about her difficulties housetraining her dog. Explain which of the four "Rs" of listening Geraldine is struggling with and suggest how she can improve.

One dimension in which listening can vary culturally is whether a culture is individualistic or collectivistic. Identify some listening styles and poor listening behaviors you might expect to see in each kind of culture.

Listening requires ______ training.

While Manjula is speaking, Jason makes eye contact, nods his head, leans in, and vocalizes periodically. Jason is practicing ______.

What fact is little known about listening?

"Cassie would make a great human resources director," says Jake. "She has a very people-centered listening style." Based on Jake's description, you would expect Cassie to ______.

Listening is transactional because it requires action only on the part of the listener.

Mindful listening involves engagement with another person's verbal and nonverbal communication, as well as ______.

Which component of the listening process involves evaluating or assessing a message?

Sonya wants to show Quinn she understands what he's saying by paraphrasing. She might start by doing which of these?

Mason has terrible tinnitus, or ringing in his ears, that makes it difficult for him to listen. Mason's tinnitus is an example of ______.

"Between my job and all the classwork for my master's degree, I feel overwhelmed," says Leah. "You think that's bad? I just got told I have to teach another children's art class!" says Ivy. Ivy is suffering from ______.

Taya finds it helpful to remember the four "Rs" of listening by thinking about how she uses them on a daily basis in her communications class. Explain how the four "Rs" play into Taya's classwork.

This language is composed of precise hand shapes and movements.

Carl has an action-centered listening style. Which is he most likely to say to his conversation partner?

Americans' emphasis on speaking up reflects the culture's individualistic values.

When we describe another's behavior and then explain how that behavior made us feel, we give ______.