Question 1

The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another is referred to as ______.

Accepted Answer

A)  feedback 
B)  pseudolistening 
C)  empathy 
D)  report talk

Question 2

Which of these are characteristics of listening?

Accepted Answer

A)  natural and easy 
B)  active and transactional 
C)  passive and physical 
D)  mindful and involuntary

Question 3

Listening is used at least three times as much as ______.

Accepted Answer

A)  reading 
B)  speaking 
C)  writing 
D)  responding

Question 4

Melissa went to the lecture on neuroscience, but it was so full of jargon she got nothing out of it. This lecture was filled with ______.

Accepted Answer

A)  physical noise 
B)  semantic noise 
C)  physiological noise 
D)  psychological noise

Question 5

"I feel very uncomfortable when you get dinner with your ex. I worry that it means you are still interested in her," says Frances. Identify and explain the skill that Frances is using to improve her listening and responding.

Accepted Answer

The answer of "I feel very uncomfortable when you get...

Question 6

Distractions can include physical, semantic, physiological, and psychological noise that prevent a listener from receiving the sender's message.

Accepted Answer

A) True 
 B)False

Question 7

"I've always thought I should be a lawyer because I love to catch people in lies. Conversation is almost a battle for me," says Darla. Identify Darla's poor listening habit and explain why it might make her a good lawyer.

Accepted Answer

The answer of "I've always thought I should be a...

Question 8

You are organizing a visit by an alumnus to speak to your Middle East Studies club. Normally your club meets at lunch in the cafeteria, but you are wondering if that is the best place to meet alumnus. Using your knowledge of potential barriers to listening, describe the ideal setting for this small group discussion.

Accepted Answer

The answer of You are organizing a visit by an...

Question 9

Typically, you selectively listen to those parts of the message that interest you.

Accepted Answer

A) True 
 B)False

Question 10

Employers consider listening a workplace skill of moderate importance.

Accepted Answer

A) True 
 B)False

Question 11

Claude knows that his grandfather likes to go on at length about his childhood. Claude decides to engage in pseudolistening to pass the time in conversation. You would expect Claude to ______.

Accepted Answer

A)  pretend to listen to his grandfather's stories 
B)  try to catch his grandfather in a lie and discredit him 
C)  interrupt his stories to guess the endings 
D)  listen to some parts of his grandfather's stories but not others

Question 12

"I have to be careful what I say around Yui. Otherwise she'll completely ambush me!" says Noah. Based on Noah's description, you can deduce that Yui ______.

Accepted Answer

A)  uses what others say to discredit them later 
B)  interprets innocent comments as personal attacks 
C)  interrupts stories to guess the endings 
D)  talks and talks without interruption

Question 13

What concept helps us understand the relationship between stimuli and cognitive processes?

Accepted Answer

A)  working memory 
B)  central executive 
C)  hearing 
D)  listening

Question 14

Which represents the communication activities we engage in, from most to least frequent?

Accepted Answer

A)  speaking, listening, reading and writing 
B)  speaking, reading and writing, listening 
C)  listening, reading and writing, speaking 
D)  listening, speaking, reading and writing

Question 15

Individuals with a ______ listening style focus on the facts and details of a message.

Accepted Answer

A)  people-centered 
B)  action-centered 
C)  content-centered 
D)  time-centered

Question 16

Recount a story from your life when sloppy recall affected your relationship with someone.

Accepted Answer

The answer of Recount a story from your life when...

Question 17

What process takes over after information is held for a short period of time and acts like a traffic cop for that information?

Accepted Answer

A)  mental executive 
B)  working memory 
C)  central memory 
D)  central executive

Question 18

Helga and Abraham are both listening to Simon. Helga makes eye contact, while Abraham avoids eye contact. These reactions reflect differences in ______.

Accepted Answer

A)  empathy 
B)  rating 
C)  hearing 
D)  feedback

Question 19

Think of the four listening styles represented in the mnemonic P-A-C-T. Choose which one you most identify with and illustrate how you have exemplified it in your life.

Accepted Answer

The answer of Think of the four listening styles represented...

Question 20

It is said that women tend to engage in rapport talk while men engage in report talk. Explain the differences between these two methods of engaging in communication.

Accepted Answer

The answer of It is said that women tend to...

Exam 6: Listening and Responding Effectively

The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another is referred to as ______.

Which of these are characteristics of listening?

Listening is used at least three times as much as ______.

Melissa went to the lecture on neuroscience, but it was so full of jargon she got nothing out of it. This lecture was filled with ______.

"I feel very uncomfortable when you get dinner with your ex. I worry that it means you are still interested in her," says Frances. Identify and explain the skill that Frances is using to improve her listening and responding.

Distractions can include physical, semantic, physiological, and psychological noise that prevent a listener from receiving the sender's message.

"I've always thought I should be a lawyer because I love to catch people in lies. Conversation is almost a battle for me," says Darla. Identify Darla's poor listening habit and explain why it might make her a good lawyer.

Typically, you selectively listen to those parts of the message that interest you.

Employers consider listening a workplace skill of moderate importance.

Claude knows that his grandfather likes to go on at length about his childhood. Claude decides to engage in pseudolistening to pass the time in conversation. You would expect Claude to ______.

"I have to be careful what I say around Yui. Otherwise she'll completely ambush me!" says Noah. Based on Noah's description, you can deduce that Yui ______.

What concept helps us understand the relationship between stimuli and cognitive processes?

Which represents the communication activities we engage in, from most to least frequent?

Individuals with a ______ listening style focus on the facts and details of a message.

Recount a story from your life when sloppy recall affected your relationship with someone.

What process takes over after information is held for a short period of time and acts like a traffic cop for that information?

Helga and Abraham are both listening to Simon. Helga makes eye contact, while Abraham avoids eye contact. These reactions reflect differences in ______.

Think of the four listening styles represented in the mnemonic P-A-C-T. Choose which one you most identify with and illustrate how you have exemplified it in your life.

It is said that women tend to engage in rapport talk while men engage in report talk. Explain the differences between these two methods of engaging in communication.