Question 1

Which of the following are necessary conditions for group problem solving?

Accepted Answer

A)   a cooperative expectation
B)   relaxing deadlines
C)   promoting creativity
D)   all of the above D

Question 2

Breaking down a problem into its constituent parts during team discussion is which of the following steps in the Standard Agenda?

Accepted Answer

A)   criteria development
B)   identification of the problem
C)   analyzing the problem
D)   evaluating problem solutions C

Question 3

Establishing clear, identifiable goals is critical to building teams.

Accepted Answer

A) True 
 B)False  True

Question 4

Groupthink is a process where group members stress cohesiveness and agreement instead of skepticism and optimal decision making.

Accepted Answer

A) True 
 B)False

Question 5

Criteria for decision making are

Accepted Answer

A)   rarely necessary for effective team decision making
B)   methods for establishing team goals
C)   standards for judging the effectiveness of team decisions
D)   techniques for team problem solving

Question 6

Social loafing is more common in an individualist culture such as that of the United States than it is in collectivist cultures such as those of Singapore, China, Thailand, Pakistan, and Indonesia.

Accepted Answer

A) True 
 B)False

Question 7

Groupthink can occur after a decision has been made.

Accepted Answer

A) True 
 B)False

Question 8

Teamwork and teambuilding are the same thing.

Accepted Answer

A) True 
 B)False

Question 9

Creativity is promoted best by using an unstructured approach to the generation of ideas and solutions to problems.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not a way to establish team identity?

Accepted Answer

A)   creating a team name
B)   creating a uniform style of dress
C)   creating group rituals
D)   creating competition among group members for prizes and awards given to the best team member

Question 11

Self-managed work teams are unlikely to be successful if

Accepted Answer

A)   leadership within the organization insists on maintaining tight control of decision making and problem solving
B)   frequent horizontal communication occurs
C)   meaningful member participation is discouraged
D)   all of the above

Question 12

Which of the following is not one of the three Cs of motivation likely to gain a response from a social loafer?

Accepted Answer

A)   collaboration
B)   content
C)   cheerleading
D)   choice

Question 13

Which of the following are benefits of self-managed work teams?

Accepted Answer

A)   increased need for management and supervisory staff
B)   greater attraction to the organization
C)   reduced stress on team members from the responsibility of decision making and problem solving
D)   none of the above

Question 14

Majority rule has which of the following disadvantages?

Accepted Answer

A)   It is time consuming to arrive at a majority decision.
B)   Majorities make slow, methodical decisions.
C)   A dominance power dynamic can emerge.
D)   all of the above

Question 15

Which of the following are benefits of brainstorming when compared to nominal group technique?

Accepted Answer

A)   Brainstorming is more fun.
B)   Brainstorming can create a positive organizational climate.
C)   Brainstorming can encourage talented and highly skilled employees to remain in an organization.
D)   all of the above

Question 16

Consensus decision making means that

Accepted Answer

A)   every group member's preferred choice will be selected by the group
B)   all members agree to the final decision or group choice
C)   all legitimate concerns of group members are addressed
D)   both b and c

Question 17

The most appropriate conflict management style for teams is collaboration.

Accepted Answer

A) True 
 B)False

Question 18

Goals work best for building teams when

Accepted Answer

A)   they are clearly stated
B)   there are many goals to challenge the team
C)   the goals create competition within the group
D)   no goal is shared by every member on the team

Question 19

Which of the following is an effective technique for dealing with troublesome group members?

Accepted Answer

A)   Embrace their disruptive behavior.
B)   Use the same behaviors as the disruptive member to demonstrate why their behaviors are flawed.
C)   Create an environment where the disruptive member does not feel welcome.
D)   Confront the person directly.

Question 20

Quality circles

Accepted Answer

A)   have been highly successful in the United States
B)   are self-managed work teams
C)   make recommendations to management but do not usually make decisions
D)   all of the above

Exam 11: Creating Effective Groups

Which of the following are necessary conditions for group problem solving?

Breaking down a problem into its constituent parts during team discussion is which of the following steps in the Standard Agenda?

Establishing clear, identifiable goals is critical to building teams.

Groupthink is a process where group members stress cohesiveness and agreement instead of skepticism and optimal decision making.

Criteria for decision making are

Social loafing is more common in an individualist culture such as that of the United States than it is in collectivist cultures such as those of Singapore, China, Thailand, Pakistan, and Indonesia.

Groupthink can occur after a decision has been made.

Teamwork and teambuilding are the same thing.

Creativity is promoted best by using an unstructured approach to the generation of ideas and solutions to problems.

Which of the following is not a way to establish team identity?

Self-managed work teams are unlikely to be successful if

Which of the following is not one of the three Cs of motivation likely to gain a response from a social loafer?

Which of the following are benefits of self-managed work teams?

Majority rule has which of the following disadvantages?

Which of the following are benefits of brainstorming when compared to nominal group technique?

Consensus decision making means that

The most appropriate conflict management style for teams is collaboration.

Goals work best for building teams when

Which of the following is an effective technique for dealing with troublesome group members?

Quality circles