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Karyn Works for a Company That Owns 30 Different Restaurants

Question 44

Multiple Choice

Karyn works for a company that owns 30 different restaurants in New England. She is responsible for monitoring and responding to online reviews. Karyn has set up a business account for each restaurant group and regularly encourages positive reviews. She also responds politely and constructively to critics, just as if they were in her restaurant face-to-face. She works hard to create a welcoming environment online and does not engage in ____________ people who leave negative feedback.


A) Fueling
B) Flaring
C) Flaming
D) Flaying

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