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    Operations Management
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    Exam 8: Managing the Service Encounter
  5. Question
    Not Joining a Queue Because It Looks Too Long Is
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Not Joining a Queue Because It Looks Too Long Is

Question 8

Question 8

Multiple Choice

Not joining a queue because it looks too long is an example of which type of queuing behaviour?


A) Rejecting
B) Reneging
C) Balking
D) Refusing

Correct Answer:

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