Question 1

Performance measurement and monitoring are both connected with outputs, quality, and outcomes as well as issues of cost efficiency and cost-effectiveness.

Accepted Answer

A) True 
 B)False  True

Question 2

Of major importance is the ability of a human services agency to select upfront the types of data that need to be collected and available for performance measurement, monitoring. and program evaluation. Which types of data would be required? all of the following are correct EXCEPT:

Accepted Answer

A)   strategic planning.
B)   performance measurement.
C)   monitoring.
D)   program evaluation. A

Question 3

Formation evaluation is a different measurement than monitoring

Accepted Answer

A) True 
 B)False  False

Question 4

Three of the federal government organizations have played a significant role in requirements for agencies receiving federal funds to collect and report annual performance measurements. Which of the following organizations do NOT play a role?

Accepted Answer

A)   GPRA-Government Performance and Results Act of 1993
B)   GPRA Modernizations Act of 2010
C)   Governmental Accounting Standards Board
D)   Governmental Accounting Standards Board Revision of 2011

Question 5

The feedback from a self-learning system becomes new ________ that can lead to changes, refinements, and improvements in how the program is designed and implemented.

Accepted Answer

The answer of The feedback from a self-learning system becomes...

Question 6

Heuristic systems can also be called self-learning systems.

Accepted Answer

A) True 
 B)False

Question 7

Used at the end of a program, results (outcomes) data document all EXCEPT which of the following components:

Accepted Answer

A)   units of process (service)  units required to produce the desired outcome.
B)   for policy and planning purposes the results achieved by a program.
C)   performance measurement reporting.
D)   determining a program's cost-effectiveness.

Question 8

Performance measurement is concerned only with the collection and reporting of performance data and information. Which of the following questions would be answered by performance measurement?

Accepted Answer

A)   was the program implemented as planned.
B)   what was the program's impact.
C)   did the program achieve its intended results.
D)   did the program follow the goals and objectives established in the annual plan.

Question 9

Impact data provide feedback on the most difficult assessment question of all. What happened to clients as a result of participation in a program that would not have happened in the program's absence? Which of the following strategies is NOT of part of that determination?

Accepted Answer

A)   Social science research techniques
B)   Use of statistics to measure the magnitude of the impact.
C)   Analysis of client satisfaction data
D)   Creating of a control group for comparison purposes

Question 10

Monitoring can provide the program administrator with feedback on the current status of a program to answer a number of questions, including all of the following EXCEPT

Accepted Answer

A)   What is the cost per unit of service and how does it compare to projections?
B)   What proportion of the community needs the program meeting?
C)   Are subgeographical areas and subgroups (e.g. Ethnic minorities, women, persons with disabilities)  being served in appropriate numbers?
D)   What results are achieved in terms of outputs and outcomes?

Question 11

Three of the following organizations have requested or required that their grantees collect and report performance measurement data. Which of the following organizations is NOT one of those?

Accepted Answer

A)   United Way of America
B)   Bill and Melinda Gates Foundation
C)   Girl Scouts of America
D)   Robert Woods Johnson Foundation

Question 12

Effort (output) data provide feedback on all EXCEPT which of the following statements:

Accepted Answer

A)   the amount of products and services (intermediate outputs)  provided.
B)   the amount of quality products and services (quality outputs)  provided.
C)   the number of service completions (final outputs)  achieved.
D)   all subgroups in the community are included in services.

Question 13

The Government Performance Results Act (GPRA) of 1993 requests all agencies receiving federal funds to collect and report annual performance data.

Accepted Answer

A) True 
 B)False

Question 14

In self-learning systems all EXCEPT which of the following is used to make adjustments in program operation:

Accepted Answer

A)   receive data and information (feedback) .
B)   use the results as ongoing education for program staff.
C)   a focus on collecting information about program operations.
D)   analyze it.

Question 15

___________ can be defined as an assessment of the extent to which a program is implemented as designed and serves its intended target group

Accepted Answer

The answer of ___________ can be defined as an assessment...

Question 16

Coverage data is established and continuously measures that 1) only eligible clients were served 2) to assess the adequacy or inadequacy of current program funding and service levels to meet community need.

Accepted Answer

A) True 
 B)False

Question 17

Program Evaluation determines the impact of a program; impact assessment necessitates establishing cause-and-effect relationships. Which of the following statements is NOT a product of program evaluation?

Accepted Answer

A)   The program (the cause)  accounts for the achievement of the program outcomes (the effect) 
B)   Uses the use of social science techniques
C)   The application of statistics
D)   External factors which play a role in the achievement of the program

Question 18

A human service program is a self-learning system that produces performance measurement, monitoring and program evaluation data to provide feedback about its operations and functions.

Accepted Answer

A) True 
 B)False

Question 19

The central idea of performance measurement includes all EXCEPT which of the following:

Accepted Answer

A)   collect and report to stakeholders.
B)   make programs transparent.
C)   increase stakeholder support for programs.
D)   use data for additional funding.

Question 20

Which of the statements below is NOT correct?

Accepted Answer

A)   Performance measurement uses program data for external reporting purposes.
B)   Monitoring uses program data during implementation for management purposes.
C)   Program evaluation uses program data after implementation for policy and planning purposes.
D)   Effectiveness-based program planning is used to determine efficiency.

Exam 9: Performance Measurement, Monitoring, and Program Evaluation

Performance measurement and monitoring are both connected with outputs, quality, and outcomes as well as issues of cost efficiency and cost-effectiveness.

Of major importance is the ability of a human services agency to select upfront the types of data that need to be collected and available for performance measurement, monitoring. and program evaluation. Which types of data would be required? all of the following are correct EXCEPT:

Formation evaluation is a different measurement than monitoring

Three of the federal government organizations have played a significant role in requirements for agencies receiving federal funds to collect and report annual performance measurements. Which of the following organizations do NOT play a role?

The feedback from a self-learning system becomes new ________ that can lead to changes, refinements, and improvements in how the program is designed and implemented.

Heuristic systems can also be called self-learning systems.

Used at the end of a program, results (outcomes) data document all EXCEPT which of the following components:

Performance measurement is concerned only with the collection and reporting of performance data and information. Which of the following questions would be answered by performance measurement?

Impact data provide feedback on the most difficult assessment question of all. What happened to clients as a result of participation in a program that would not have happened in the program's absence? Which of the following strategies is NOT of part of that determination?

Monitoring can provide the program administrator with feedback on the current status of a program to answer a number of questions, including all of the following EXCEPT

Three of the following organizations have requested or required that their grantees collect and report performance measurement data. Which of the following organizations is NOT one of those?

Effort (output) data provide feedback on all EXCEPT which of the following statements:

The Government Performance Results Act (GPRA) of 1993 requests all agencies receiving federal funds to collect and report annual performance data.

In self-learning systems all EXCEPT which of the following is used to make adjustments in program operation:

___________ can be defined as an assessment of the extent to which a program is implemented as designed and serves its intended target group

Coverage data is established and continuously measures that 1) only eligible clients were served 2) to assess the adequacy or inadequacy of current program funding and service levels to meet community need.

Program Evaluation determines the impact of a program; impact assessment necessitates establishing cause-and-effect relationships. Which of the following statements is NOT a product of program evaluation?

A human service program is a self-learning system that produces performance measurement, monitoring and program evaluation data to provide feedback about its operations and functions.

The central idea of performance measurement includes all EXCEPT which of the following:

Which of the statements below is NOT correct?