Question 1

________________________ refers to an agency improving the efficiency and effectiveness of its service delivery.

Accepted Answer

A)  Inputs 
B)  Outputs 
C)  Productivity 
D)  Procedures

Question 2

Program evaluation differs from performance measurements on two dimensions:

Accepted Answer

A)  definition and application 
B)  validity and reliability 
C)  significance and timeliness 
D)  focus and use

Question 3

What are some of the major concerns or problems associated with conducting evaluation research?

Accepted Answer

The answer of What are some of the major concerns...

Exam 7: The Constant Quest: Efficient and Effective Governance

________________________ refers to an agency improving the efficiency and effectiveness of its service delivery.