Question 1

Consider the advantages and disadvantages of working in electronic working groups.

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Question 2

Define member characteristics, group characteristics, and group process, and give some examples of each. How do these variables work together to influence group performance?

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Question 3

Consider the potential advantages and disadvantages of diversity in groups and organizations. Would you prefer to work in a group that is similar or diverse? Why?

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Question 4

Imagine that you are the director of a management team in a large corporation. What would you do to help get the most productivity out of your workers?

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Question 5

Which of the following factors may lead members of electronic groups to be more egalitarian in comparison to members of face-to-face groups?

Accepted Answer

A)  They have less access to physical cues about others. 
B)  They tend to be better educated than members of other types of working groups. 
C)  They are less socially anxious about working with others. 
D)  Their organizational structure tends to be more lateral.

Question 6

Which of the following represents an example of a potential outcome of the illusion of group effectivity?

Accepted Answer

A)  A group runs out of time and consequently makes a poor decision. 
B)  A group makes a hasty decision before discussing all relevant information. 
C)  A group makes a poor decision as a result of social loafing. 
D)  A group makes the best decision possible under pressure to complete the task.

Question 7

The most useful kind of goals for social groups are

Accepted Answer

A)  general, easy, and unattainable. 
B)  general, easy, and attainable. 
C)  specific, challenging, and attainable. 
D)  general, difficult, and committed.

Question 8

According to the model of group productivity presented in Chapter 10, which of the following variables links group and member characteristics with group outcomes?

Accepted Answer

A)  Social identity. 
B)  Group cohesion. 
C)  Group satisfaction. 
D)  Task performance.

Question 9

In research reported by Richard Hackman, which of the following was found concerning the use of a planning session in working groups?

Accepted Answer

A)  Planning was not generally useful. 
B)  Planning was always useful. 
C)  Planning was useful, but only if the groups were diverse. 
D)  Planning was useful for tasks in which information had to be shared among group members, but was not useful on tasks in which information did not need to be shared.

Question 10

According to research using the hidden profile task, which of the following information is most likely to be shared in a group discussion?

Accepted Answer

A)  Information that everyone in the group knows about. 
B)  Information that only some people in the group know about. 
C)  Information that is made available near the end of the discussion. 
D)  Information that is made available about half-way through the discussion.

Exam 10: Effective Working Groups