Question 1

Whereas scientific management focused on _____ , administrative principles approach focused on the _____.

Accepted Answer

A)  individual productivity; total organization 
B)  organization productivity; individual effort 
C)  efficient procedures; management by principle 
D)  employee ability; employee loyalty 
E)  employee competence; work flow through the organization

Question 2

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Accepted Answer

A)  kaizen. 
B)  just-in-time control. 
C)  total quality management. 
D)  jugaad. 
E)  XY Theory.

Question 3

Frank Gilbreth felt that efficiency equated with:

Accepted Answer

A)  one best way to do work. 
B)  leadership flows from the top down. 
C)  procedures and policies. 
D)  scientific management. 
E)  bureaucracy.

Question 4

Discuss the differences between the case view, the universalist view, and the contingency view.

Accepted Answer

The answer of Discuss the differences between the case view,...

Question 5

Strong anti-American sentiments in many parts of the world exemplify the effect of:

Accepted Answer

A)  economic forces. 
B)  political forces. 
C)  demographic forces. 
D)  technological forces. 
E)  human relations forces.

Question 6

Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Marr's behavior provides an example of:

Accepted Answer

A)  the use of scalar rope. 
B)  division of organization. 
C)  the principle of inversion. 
D)  unity of direction. 
E)  all of these.

Question 7

_____ pertain to the availability, production, and distribution of resources in a society.

Accepted Answer

The answer of _____ pertain to the availability, production, and...

Question 8

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

Accepted Answer

A) True 
 B)False

Question 9

Which of these is a major criticism of scientific management?

Accepted Answer

A)  It ignored the social context of work. 
B)  It ignored the impact of compensation on performance. 
C)  It overemphasized individual differences. 
D)  It overemphasized the intelligence of workers. 
E)  It emphasized the social context of work.

Question 10

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by:

Accepted Answer

A)  human relations management. 
B)  human resource perspective. 
C)  behavioral science approach. 
D)  management science perspective. 
E)  none of these.

Question 11

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

Accepted Answer

A)  classical perspective 
B)  humanistic perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective

Question 12

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Accepted Answer

A)  Personal loyalty 
B)  Personal references 
C)  Rational authority 
D)  Family ties 
E)  Charismatic authority

Question 13

Organizational development is one specific set of management techniques based in the _____ approach.

Accepted Answer

A)  management science 
B)  systems theory 
C)  behavioral sciences 
D)  scientific management 
E)  quantitative

Question 14

Social forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A) True 
 B)False

Question 15

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Accepted Answer

A) True 
 B)False

Question 16

Briefly describe systems theory, including synergy.

Accepted Answer

The answer of Briefly describe systems theory, including synergy....

Question 17

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 18

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

Accepted Answer

A)  Theory X manager 
B)  Theory Y manager 
C)  Theory Z manager 
D)  Theory A manager 
E)  None of these

Question 19

Discerning circles of causality is an important element of systems thinking.

Accepted Answer

A) True 
 B)False

Question 20

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

Accepted Answer

A)  The human relations movement 
B)  The behavioral sciences approach 
C)  The TQM approach 
D)  The quantitative management approach 
E)  The scientific management movement

Exam 2: The Evolution of Management Thinking

Whereas scientific management focused on _ , administrative principles approach focused on the _.

An innovation mindset that strives to meet customers' immediate needs quickly and inexpensively is referred to as:

Frank Gilbreth felt that efficiency equated with:

Discuss the differences between the case view, the universalist view, and the contingency view.

Strong anti-American sentiments in many parts of the world exemplify the effect of:

_____ pertain to the availability, production, and distribution of resources in a society.

One of the criticisms of scientific management is it did not acknowledge variance among individuals.

Which of these is a major criticism of scientific management?

A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by:

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Organizational development is one specific set of management techniques based in the _____ approach.

Social forces refer to those aspects of a culture that guide and influence relationships among people.

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Briefly describe systems theory, including synergy.

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

Discerning circles of causality is an important element of systems thinking.

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?