Question 1

A(n) _____ is a choice made from available alternatives.

Accepted Answer

The answer of A(n) _____ is a choice made from...

Question 2

_____ means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance.

Accepted Answer

The answer of _____ means that a decision has clear-cut...

Question 3

The recognition that people have limits on how rational they can be is known as _____.

Accepted Answer

The answer of The recognition that people have limits on...

Question 4

According to the administrative model of decision making, managers' searches for alternatives are limited because of human, information, and resource constraints.

Accepted Answer

A) True 
 B)False

Question 5

Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of _____.

Accepted Answer

A)  planning 
B)  decision-making 
C)  organizing 
D)  controlling 
E)  leading

Question 6

_____ is the approach that defines how a decision maker should make decisions and provides guidelines for reaching an ideal outcome for the organization.

Accepted Answer

A)  Administrative 
B)  Descriptive 
C)  Normative 
D)  Bounded rationality 
E)  None of these

Question 7

Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of _____.

Accepted Answer

A)  risk 
B)  ambiguity 
C)  certainty 
D)  uncertainty 
E)  brainstorming

Question 8

Which style is used by people who prefer simple, clear-cut solutions to problems?

Accepted Answer

A)  Behavioral 
B)  Conceptual 
C)  Directive 
D)  Analytical 
E)  Classical

Question 9

Most bad decisions are errors in judgment that originate in the human mind's limited capacity and in the natural biases of the manager.

Accepted Answer

A) True 
 B)False

Question 10

Managers are often referred to as:

Accepted Answer

A)  decision makers. 
B)  peace makers. 
C)  conflict creators. 
D)  an unnecessary layer of employees. 
E)  profit suppressor.

Question 11

The _____ model of decision-making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue or what course of action to take.

Accepted Answer

A)  classical 
B)  functional 
C)  bureaucratic 
D)  political 
E)  administrative

Question 12

Most managers settle for a _____ rather than a _____ solution.

Accepted Answer

A)  minimizing; maximizing 
B)  satisficing; maximizing 
C)  top-level; bottomline 
D)  maximizing; satisficing 
E)  challenging; simple

Question 13

List and describe the four basic assumptions of the political model.

Accepted Answer

The answer of List and describe the four basic assumptions...

Question 14

The classical model of decision making is based on _____ assumptions.

Accepted Answer

A)  philosophical 
B)  irrational 
C)  economic 
D)  uncertainty 
E)  technological

Question 15

_____ means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.

Accepted Answer

A)  Certainty 
B)  Risk 
C)  Uncertainty 
D)  Ambiguity 
E)  Advocacy

Question 16

_____ decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.

Accepted Answer

The answer of _____ decisions involve situations that have occurred...

Question 17

In many respects, the _____ model represents an "ideal" model decision-making and can't usually be attained by real people in real organizations.

Accepted Answer

The answer of In many respects, the _____ model represents...

Question 18

Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the organization's best economic interests. Her decisions should be based on which of the following models?

Accepted Answer

A)  The administrative model of decision making 
B)  The garbage can model of decision making 
C)  The scientific management model of decision making 
D)  The classical model of decision making 
E)  The humanistic model of decision making

Question 19

Nonprogrammed decisions are made in response to situations that are:

Accepted Answer

A)  unique. 
B)  unstructured. 
C)  important to the organization. 
D)  all of these 
E)  unique and important to the organization.

Question 20

_____ approach describes how managers actually make decisions, where as _____ approach defines how a decision-maker should make decisions.

Accepted Answer

A)  Normative; descriptive 
B)  Normative; classical 
C)  Descriptive; normative 
D)  Descriptive; administrative 
E)  Normative; administrative

Exam 9: Managerial Decision Making