Question 1

A distinguishing characteristic of a team (in contrast to a group) is that

Accepted Answer

A)   the members are engaged in collective effort.
B)   the members recognize they are a special type of group.
C)   outsiders are not welcome.
D)   its members have complementary skills. D

Question 2

A natural starting point in developing teamwork is to have a mission that is accepted by the team, such as one that relates to providing an outstanding experience for customers.

Accepted Answer

A) True 
 B)False  True

Question 3

A high-level managerial skill is to help two or more group members resolve conflict between or among them.

Accepted Answer

A) True 
 B)False  True

Question 4

A motivational advantage of self-managed work teams is that the members sometimes feel like they are operating a small business.

Accepted Answer

A) True 
 B)False

Question 5

A corporate lift-out takes place when top management fires an entire low-performing team.

Accepted Answer

A) True 
 B)False

Question 6

The CEO of one company wants to hire a team of capable people all at once so the company can quickly enter a new business. So the CEO engages in a(n)

Accepted Answer

A)   lift out.
B)   group polarization.
C)   groupthink.
D)   outdoor training.

Question 7

A challenge for virtual teams is that members have to develop trust in each other without the benefit of face-to-face meetings.

Accepted Answer

A) True 
 B)False

Question 8

When a group deals with creative tasks, it is best to have a homogeneous group.

Accepted Answer

A) True 
 B)False

Question 9

Trying too hard to be a good team player can retard a person's career because the person may fail to gain individual recognition.

Accepted Answer

A) True 
 B)False

Question 10

Chris is assigned to a product development team. Whenever there is heavy work to do, Chris creates an excuse about having other more urgent work. The situation with Chris illustrates which potential problem with group effort?

Accepted Answer

A)   group polarization
B)   social loafing
C)   groupthink
D)   the risky shift

Question 11

A recommended managerial action for enhancing teamwork is to

Accepted Answer

A)   practice micromanagement at every opportunity.
B)   emphasize the urgent purpose facing the group.
C)   discourage the use of jargon.
D)   use an authoritarian leadership style.

Question 12

Cross-functional teams, work teams, committees, and task forces tend to be the most productive with 15 to 20 members.

Accepted Answer

A) True 
 B)False

Question 13

A large corporation has a health and recreation department in which employees can exercise during breaks and after work. This health and recreation department should be classified as an informal group.

Accepted Answer

A) True 
 B)False

Question 14

Cultural diversity within a group tends to enhance creativity because

Accepted Answer

A)   shyness within the group is reduced.
B)   different points of view are expressed.
C)   conflict is minimized.
D)   the group operates without a formal leader.

Question 15

The forcing, or competitive, style of conflict resolution is based on the desire to win one's own concerns at the expense of the other party, or to dominate.

Accepted Answer

A) True 
 B)False

Question 16

Good relationships between the leaders of virtual teams and the team members

Accepted Answer

A)   lowers team member satisfaction.
B)   enhances team member satisfaction.
C)   encourages turnover.
D)   increases conflict.

Question 17

A recommended approach to resolving conflict between two individuals is confrontation and problem solving.

Accepted Answer

A) True 
 B)False

Question 18

When experiencing task conflict, team members are likely to

Accepted Answer

A)   point out each other's personal faults.
B)   engage in personality clashes.
C)   critically examine alternative solutions to problems.
D)   try to outsmart each others intellectually.

Question 19

A team is least likely to be a useful form of organization under which one of the following conditions?

Accepted Answer

A)   speed is important
B)   the organization faces a complex and rapidly changing environment
C)   work processes are best handled by one functional group
D)   when innovation and learning have high priority

Question 20

An example of emotionally intelligent behavior by a group would be to build relationships both within and outside the group.

Accepted Answer

A) True 
 B)False

Exam 13: Teams, Groups, and Teamwork

A distinguishing characteristic of a team (in contrast to a group) is that

A natural starting point in developing teamwork is to have a mission that is accepted by the team, such as one that relates to providing an outstanding experience for customers.

A high-level managerial skill is to help two or more group members resolve conflict between or among them.

A motivational advantage of self-managed work teams is that the members sometimes feel like they are operating a small business.

A corporate lift-out takes place when top management fires an entire low-performing team.

The CEO of one company wants to hire a team of capable people all at once so the company can quickly enter a new business. So the CEO engages in a(n)

A challenge for virtual teams is that members have to develop trust in each other without the benefit of face-to-face meetings.

When a group deals with creative tasks, it is best to have a homogeneous group.

Trying too hard to be a good team player can retard a person's career because the person may fail to gain individual recognition.

Chris is assigned to a product development team. Whenever there is heavy work to do, Chris creates an excuse about having other more urgent work. The situation with Chris illustrates which potential problem with group effort?

A recommended managerial action for enhancing teamwork is to

Cross-functional teams, work teams, committees, and task forces tend to be the most productive with 15 to 20 members.

A large corporation has a health and recreation department in which employees can exercise during breaks and after work. This health and recreation department should be classified as an informal group.

Cultural diversity within a group tends to enhance creativity because

The forcing, or competitive, style of conflict resolution is based on the desire to win one's own concerns at the expense of the other party, or to dominate.

Good relationships between the leaders of virtual teams and the team members

A recommended approach to resolving conflict between two individuals is confrontation and problem solving.

When experiencing task conflict, team members are likely to

A team is least likely to be a useful form of organization under which one of the following conditions?

An example of emotionally intelligent behavior by a group would be to build relationships both within and outside the group.