Question 1

What are the methods for eliciting stories?

Accepted Answer

The answer of What are the methods for eliciting stories?...

Question 2

Stories originate within the organization and reflect organizational norms.

Accepted Answer

A) True 
 B)False

Question 3

What does it mean that organizational stories are episodic in nature?

Accepted Answer

A) The complete story is conveyed in a single telling. 
B) A story is only applicable to a specific problem type. 
C) The stories are related to actual experienced events. 
D) Some stories are better told by professional actors. 
E) Each story is part of a series of ongoing episodes.

Question 4

Describe how concept maps represent knowledge.

Accepted Answer

The answer of Describe how concept maps represent knowledge....

Question 5

Organization storytelling programs should rely on external experts for sustenance.

Accepted Answer

A) True 
 B)False

Question 6

Context-based reasoning is based on the tenet that anything can happen to change the current situation.

Accepted Answer

A) True 
 B)False

Question 7

How do knowledge capture systems work and where do they acquire their knowledge?

Accepted Answer

The answer of How do knowledge capture systems work and...

Question 8

Which of the following is not an organizational area where storytelling can be effective?

Accepted Answer

A) Igniting action. 
B) Enhancing technology usage. 
C) Bridging the knowledge-doing gap. 
D) Nurturing communities of practice. 
E) None of the above.

Question 9

Organizational stories capture knowledge content and the context of knowledge.

Accepted Answer

A) True 
 B)False

Question 10

What controls what is likely to happen in a context or current situation?

Accepted Answer

A) The historical actions performed in similar situations. 
B) The context itself. 
C) The perception of the problem solver. 
D) The captured situation knowledge. 
E) Nothing, there is no control and anything can happen.

Question 11

What does a cross-link represent in a concept map?

Accepted Answer

A) A relationships between a concept and more than one other concept. 
B) A self-referential relationship from a concept to itself. 
C) A relationship between the current concept and a concept in a different domain. 
D) A relationship that crosses multiple vertical levels. 
E) A relationship that is used multiple times in a concept map to join different concepts.

Question 12

Case based reasoning provides the important __________ of contexts.

Accepted Answer

A) identification 
B) explanation 
C) externalization 
D) unordered relationship 
E) hierarchical organization

Exam 7: Knowledge Capture Systems

What are the methods for eliciting stories?

Stories originate within the organization and reflect organizational norms.

What does it mean that organizational stories are episodic in nature?

Describe how concept maps represent knowledge.

Organization storytelling programs should rely on external experts for sustenance.

Context-based reasoning is based on the tenet that anything can happen to change the current situation.

How do knowledge capture systems work and where do they acquire their knowledge?

Which of the following is not an organizational area where storytelling can be effective?

Organizational stories capture knowledge content and the context of knowledge.

What controls what is likely to happen in a context or current situation?

What does a cross-link represent in a concept map?

Case based reasoning provides the important __________ of contexts.