Question 1

____________________ skill is the understanding and proficiency in the performance of specific tasks.

Accepted Answer

The answer of ____________________ skill is the understanding and proficiency...

Question 2

As globalization, workforce diversity, uncertainty, and societal turbulence increase, __________ skills become even more crucial.

Accepted Answer

A)  conceptual 
B)  human 
C)  technical 
D)  leading 
E)  controlling

Question 3

Being visible and putting people before business are among the important leadership skills during crisis management.

Accepted Answer

A) True 
 B)False

Question 4

Nearly half of the respondents, according to the survey on trends and future development in small business, saw inadequate management skills as a threat to their companies, as compared to less than 25 percent in larger companies.

Accepted Answer

A) True 
 B)False

Question 5

How do small business managers emphasize different management roles than larger business managers?

Accepted Answer

The answer of How do small business managers emphasize different...

Question 6

Leading is the use of influence to motivate employees to achieve organizational goals.

Accepted Answer

A) True 
 B)False

Question 7

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n)

Accepted Answer

A)  first-line manager. 
B)  middle manager. 
C)  top manager. 
D)  consultant. 
E)  operative.

Question 8

Research shows that managers enjoy all of the following except:

Accepted Answer

A)  networking 
B)  innovation 
C)  leading others 
D)  managing time 
E)  all of these

Question 9

Department heads and division managers are examples of ____________________ managers.

Accepted Answer

The answer of Department heads and division managers are examples...

Question 10

In a crisis situation, managers need to get back to business as soon as possible. But it's important to first deal with

Accepted Answer

A)  the media 
B)  physical and emotional needs of people 
C)  paperwork 
D)  their public image 
E)  technology

Question 11

The manager identity includes which of the following?

Accepted Answer

A)  Specialist, performs specific tasks 
B)  Gets things done through own efforts 
C)  An individual actor 
D)  A network builder 
E)  Works relatively independently

Question 12

Of all management duties, one of the things managers like the least is:

Accepted Answer

A)  financial planning 
B)  controlling activities 
C)  planning for future decisions 
D)  handling paperwork 
E)  networking

Question 13

Organizing means creating a shared culture and values.

Accepted Answer

A) True 
 B)False

Question 14

Kurt Fredericks, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n)

Accepted Answer

A)  top manager. 
B)  middle manager. 
C)  project manager. 
D)  first-line manager. 
E)  operative.

Question 15

CASE
Scenario - Stephen Hedricks
The promotion to first line manager took place just six weeks ago for Stephen Hedricks. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Stephen's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Stephen concludes that he is very happy about his new job.
-The managerial skill that is least important at Stephen's middle-level management position is

Accepted Answer

A)  conceptual. 
B)  human. 
C)  technical. 
D)  all of these skills are vital. 
E)  none of these skills are important.

Question 16

Before becoming a manager, FedEx often has would-be managers consider which of the following parts of a manager's experience:

Accepted Answer

A)  time for the increased workload 
B)  the unrelenting sense of obligation 
C)  the responsibility of managing others 
D)  the position of always being in the middle 
E)  all of these

Question 17

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

Accepted Answer

A) True 
 B)False

Question 18

____________________ skill is the understanding of and proficiency in the performance of specific tasks.

Accepted Answer

The answer of ____________________ skill is the understanding of and...

Question 19

__________ are responsible for the entire organization.

Accepted Answer

A)  Top managers 
B)  Middle managers 
C)  First-line managers 
D)  Controlling managers 
E)  Organizing managers

Question 20

When Amanda attends a subordinate's wedding, according to Mintzberg, she is performing which of these roles?

Accepted Answer

A)  Monitoring 
B)  Figurehead 
C)  Spokesperson 
D)  Leader 
E)  Liaison

Exam 1: Managing in Turbulent Times

____________________ skill is the understanding and proficiency in the performance of specific tasks.

As globalization, workforce diversity, uncertainty, and societal turbulence increase, __________ skills become even more crucial.

Being visible and putting people before business are among the important leadership skills during crisis management.

Nearly half of the respondents, according to the survey on trends and future development in small business, saw inadequate management skills as a threat to their companies, as compared to less than 25 percent in larger companies.

How do small business managers emphasize different management roles than larger business managers?

Leading is the use of influence to motivate employees to achieve organizational goals.

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n)

Research shows that managers enjoy all of the following except:

Department heads and division managers are examples of ____________________ managers.

In a crisis situation, managers need to get back to business as soon as possible. But it's important to first deal with

The manager identity includes which of the following?

Of all management duties, one of the things managers like the least is:

Organizing means creating a shared culture and values.

Kurt Fredericks, manager of the jewelry division of a major dept. store, coordinated the work of several people across several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his fundraising activities as a(n)

Before becoming a manager, FedEx often has would-be managers consider which of the following parts of a manager's experience:

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

____________________ skill is the understanding of and proficiency in the performance of specific tasks.

__________ are responsible for the entire organization.

When Amanda attends a subordinate's wedding, according to Mintzberg, she is performing which of these roles?