Michelle Recently Discovered That the Reject Rate for Her Department

Multiple Choice

Michelle recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Michelle do to exercise effective control?

A) She should order more training for her workforce.
B) She should contact the maintenance department and have them come fix her machinery.
C) She should suspend the poorer workers in her department.
D) She should investigate and discover the cause of the problem.
E) None of these