Ninety-Six Percent of USAA Home Insurance Policy Holders Report That

Multiple Choice

Ninety-six percent of USAA home insurance policy holders report that USAA representatives meet their commitment in calling back customers quickly about claims.The most likely result of USAA's efforts is:

A) management empowerment
B) retailer-customer synergy
C) customer satisfaction
D) transactional marketing
E) disintermediation